Shipment Policy

Effective Date: January 8, 2025

At Eco-Pariz, we strive to provide a smooth and reliable shipping experience for all our customers. This Shipment Policy outlines the shipping procedures, costs, and delivery options for orders placed through our website. By placing an order with us, you agree to the terms and conditions outlined in this policy.

1. Shipping Methods and Costs

We offer a variety of shipping options to meet the needs of our customers. The available shipping methods and costs will be displayed at checkout based on your location, order size, and the delivery speed you select.

  • Standard Shipping:
    Typically delivered within 5-7 business days (U.S. orders). International shipping times may vary depending on the destination.

  • Expedited Shipping:
    Faster delivery options are available for an additional charge. Expedited shipping times typically range from 2-3 business days for U.S. orders, depending on the delivery address.

  • Overnight Shipping:
    For urgent orders, we offer Next-Day Air or Overnight Shipping (for U.S. destinations only). Orders placed before 12:00 PM (MST) are generally processed the same day and delivered the next business day.

  • International Shipping:
    We ship internationally to select countries. The available shipping options and rates will be calculated during checkout. Please note that international shipping may take longer, and customs duties or import taxes may apply, which are the responsibility of the customer.

2. Shipping Timeframes

  • Processing Time:
    Once your order is placed, it will be processed and shipped within 2-3 business days. This includes order verification, packaging, and shipment preparation. Please note that processing times may be longer during peak seasons or holidays.

  • Delivery Time:
    Delivery times vary depending on the shipping method and destination. Once an order is shipped, you will receive a tracking number to track the progress of your shipment. The estimated delivery time will also be provided during checkout.

  • International Orders:
    International orders may take longer to process and deliver due to customs clearance. Please note that Eco-Pariz is not responsible for any delays caused by customs, taxes, or duties in your country.

3. Order Tracking

Once your order has been shipped, you will receive an email containing a tracking number and a link to track your order’s progress. You can use this tracking number to check the status of your shipment on the carrier’s website.

  • Tracking Updates:
    Tracking information may take 24-48 hours to update after your order is shipped. If you have any issues with tracking your order, feel free to contact us, and we will assist you.

4. Shipping Address

  • Address Accuracy:
    Please ensure that the shipping address you provide at checkout is correct and complete. Eco-Pariz is not responsible for delays or non-delivery due to incorrect or incomplete addresses. If you need to update your shipping address, please contact us immediately after placing your order.

  • Address Changes:
    We are unable to make address changes once your order has been shipped. If you realize that the shipping address was entered incorrectly, please contact us as soon as possible, and we will try to resolve the issue before the order is processed.

5. Shipping Restrictions

  • P.O. Boxes:
    We are unable to deliver to P.O. Box addresses for certain shipping methods, particularly Overnight Shipping or Expedited Shipping. Please use a physical address if possible.

  • International Restrictions:
    Some countries have shipping restrictions or limitations on certain products. If we cannot ship to your country or if there are restrictions on your order, we will contact you as soon as possible to offer alternatives or refund options.

6. Shipping Fees

Shipping fees are calculated based on the following factors:

  • Order Total:
    The size and weight of your order will affect the shipping fees.

  • Destination:
    Shipping costs vary by location, including international shipping.

  • Shipping Method:
    Depending on the delivery speed you select, shipping costs may vary.

You will see the estimated shipping costs at checkout before finalizing your order.

7. Lost or Damaged Items

While we take great care in preparing your order for shipment, in the event that an item is lost or damaged during transit, please follow the steps below:

  • Damaged Items:
    If you receive an item that is damaged, please contact us within 7 days of receiving your order. Provide clear photos of the damaged product and packaging, and we will work with you to arrange a return, replacement, or refund.

  • Lost Packages:
    If your package has not arrived within the expected delivery timeframe, please check the tracking number for updates. If your package is marked as “delivered” but you have not received it, please contact the carrier directly. If further assistance is needed, you can reach out to us, and we will help you file a claim with the shipping carrier.

8. Customs, Duties, and Taxes (For International Orders)

  • Customs and Import Fees:
    International orders may be subject to customs duties, taxes, or import fees, depending on your country’s regulations. These charges are the responsibility of the customer and are not covered by the shipping fees.

  • Customs Delays:
    Customs processing times vary by country. While we do our best to ensure timely delivery, we are not responsible for any delays caused by customs procedures.

9. Returns and Exchanges

If you are not satisfied with your order, please refer to our Refund and Returns Policy for instructions on how to return or exchange products. Return shipping costs are the responsibility of the customer, unless the item is defective or damaged upon arrival.

10. Shipping Policy Changes

We reserve the right to modify or update this Shipment Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically for any changes.

11. Contact Us

If you have any questions or concerns regarding our Shipment Policy, or if you need assistance with shipping or tracking your order, please contact us:

Eco-Pariz
Email: info@eco-pariz.com
Phone: (406) 556-8788
Address: 10170 River Rd, Bozeman, Montana (MT)