Refund and Returns Policy

Effective Date: January 8, 2025

At Eco-Pariz, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your product, our Refund and Returns Policy outlines the steps you need to take to return or exchange your items.

1. Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • Timeframe: Items must be returned within 30 days of the original purchase date.
  • Condition: The item must be unused, in the original packaging, and in the same condition as when you received it.
  • Proof of Purchase: A receipt or order confirmation is required for all returns or exchanges.

2. Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to us at info@eco-pariz.com or call us at (406) 556-8788 to request a return authorization. Please include your order number and the reason for the return.

  2. Return Shipping: After receiving return authorization, you will be provided with the necessary instructions. Customers are responsible for the return shipping costs unless the item is defective or damaged upon arrival.

  3. Inspection: Once we receive the returned item, we will inspect it to ensure it meets the eligibility requirements. If the return is approved, we will process the refund or exchange.

3. Refunds

If your return is approved, we will process your refund to the original payment method. Please note the following:

  • Processing Time: Refunds may take 5-7 business days to appear on your account, depending on your payment provider.
  • Non-Refundable Items: Some items, such as gift cards or personalized/customized products, are not eligible for refunds.

4. Exchanges

If you would like to exchange a product for a different size, color, or item, please follow the same steps as for returns. Once we receive the returned item, we will send you the replacement product, subject to availability. If there is a price difference, we will either issue a refund or charge the difference.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a free return and either issue a full refund or send a replacement item at no additional cost.

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Final sale or clearance items (if applicable)
  • Personalized or customized products

7. Shipping Fees

  • Original Shipping Fees: Shipping charges are non-refundable unless the return is due to a defective or incorrect item.
  • Return Shipping Fees: Customers are responsible for return shipping costs, unless the item is defective or an error was made in the order.

8. Contact Us

If you have any questions or concerns about our Refund and Returns Policy or need assistance with a return or exchange, please don’t hesitate to contact us at:

Eco-Pariz
Email: info@eco-pariz.com
Phone: (406) 556-8788
Address: 10170 River Rd, Bozeman, Montana (MT)